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Triage

Product tour

Triage is an emergency department check-in and triage platform. Patients check in on a kiosk, a pathway suggests how urgent they are and flags serious conditions, and a nurse confirms before the patient is routed to the right stream.

From the front door to the right clinician

Section titled “From the front door to the right clinician”
  1. Patient checks in at a kiosk
  2. Gives personal and clinical details
  3. Picks the main complaint
  4. Answers structured questions
  5. Pathway scores acuity and raises flags
  6. Nurse reviews and confirms
  7. Routed to Resus, Majors, UTC or Paeds

Kiosk

Section titled “Kiosk”

A check-in a frightened patient can finish.

Kiosk screen asking “What has brought you here today?” with eight complaint options

Kiosk question screen asking whether chest pain spreads to the arm, jaw, neck or back, with a summary of answers so far

  • Language and larger text are always at the top.
  • Large, plain choices, with one question per screen.

Clinical

Section titled “Clinical”

The waiting room at a glance

Section titled “The waiting room at a glance”

Waiting room board listing patients with suggested acuity, flags, stream, waiting time and status

  • Flags rise to the top: unconfirmed and flagged patients stay highlighted until a nurse acts.
  • Familiar acuity scale: five levels in the colours ED staff already use, always with the label.
  • Live, even offline: the board runs from the hospital’s own node.

The nurse sees why, then decides

Section titled “The nurse sees why, then decides”

Patient review screen showing why an acuity was suggested, the patient’s answers, a nurse confirmation panel and an audit trail

  • Explained score: each answer that raised the acuity is listed.
  • Nurse has the final say: vitals, final acuity and stream in one panel. Overrides need a reason.
  • Full audit trail: every step is time-stamped for clinical review.

No patient gets stuck at the front door

Section titled “No patient gets stuck at the front door”

Add patient manually form with arrival type, patient details, presenting complaint and who answers the questions

Add patient manually for ambulance arrivals or anyone who can’t use a kiosk. The same pathways run, either by the nurse on screen or on a kiosk.

Kiosk status screen showing one kiosk online, one with a help request, one with a reported problem and one offline

Kiosk status shows help requests, reported problems and offline kiosks, each with a clear next action.

Hospital Admin

Section titled “Hospital Admin”

Hospital Admin routing rules for General Hospital, with five rules that send patients to Resus, Majors, Paediatric ED or the Urgent Treatment Centre

Site managers set routing rules, departments and kiosks. Rules run top to bottom, and the first match wins.

Content

Section titled “Content”

Content studio editing a draft chest pain pathway, with release checks and the territories using it

Clinicians edit pathways without code changes. Publishing stays locked until every release check passes, including the hazard log, the regression suite and clinical safety officer sign-off.